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Exclamation Icon Leaks, Odor or Emergencies 866.643.4170
811 Icon Call Before You Dig
Dial 811
My Account Sign In
My Account Sign In

Chattanooga Gas Continues Effort to Raise Awareness of Safe Digging on National 811 Day

Chattanooga, Tenn. – Aug. 10, 2017 – Keeping families safe and natural gas flowing to homes and businesses is Chattanooga Gas’ highest priority. That’s why on National 811 Day, Chattanooga Gas is joining other utility companies, one-call centers, damage prevention advocates and professional contractors in an effort to raise awareness of calling 8-1-1.

Each year, Aug. 11 (8/11) serves as a reminder to the public to call 8-1-1 before starting an outdoor digging project, such as putting in a mailbox, planting a flowerbed and building a deck. Dialing 8-1-1 prevents injuries, property damages and inconvenient outages.

When making the free call to 8-1-1, homeowners and contractors are connected to the one call center, which notifies the appropriate utility companies (natural gas, electric, water, sewer, telephone and cable lines) of the intent to dig. Professional locators are then sent to the requested digging site to mark the approximate locations of underground lines with flags or spray paint. Once lines have been accurately marked, digging can begin.

Chattanooga Gas is providing the following safe digging guidelines for homeowners and contractors:

  • Call 8-1-1 Before You Dig: When starting an outdoor project involving digging, make contacting Tennessee 811 at 8-1-1 or 1- 800-351-1111 part of your plans. Calls to the free locating service can be made up to 10 days in advance. The requests to have utility operators mark underground facilities, including natural gas, electric, water, sewer, telephone and cable lines, can be made 24-hours a day, seven days a week.
  • Allow the Required Time for Marking: Before doing any digging, customers are urged to call 8-1-1 and wait the required time to have underground utility lines marked. The approximate location of underground utility lines will be marked with color-coded spray paint, flags or stakes that correspond to the utility. The color used for natural gas is yellow.
  • Respect the Marks: Once the lines are marked, use the appropriate digging methods, which may include hand tools, and dig no closer than 18 inches from the marked utility lines.
  • Excavate Carefully: Make sure the marks remain visible during the project. If the lines are damaged or removed, customers are encouraged to call 8-1-1 to have lines re-marked. If a natural gas line is damaged accidentally or the distinct odor of gas is present, call 9-1-1 or the Chattanooga Gas 24-hour emergency phone line at 1-866-643-4170 from a safe location.

 For information about natural gas safety, visit www.chattanoogagas.com/safety.

About Chattanooga Gas

Chattanooga Gas is one of seven natural gas distribution companies of Southern Company Gas, a wholly owned subsidiary of Southern Company (NYSE: SO). Chattanooga Gas provides retail natural gas sales and transportation services to approximately 64,000 customers in Hamilton and Bradley counties in southeast Tennessee. The Chattanooga Gas service area includes the communities of Chattanooga, Cleveland, Red Bank, East Ridge, Lookout Mountain and Signal Mountain. For more information, please see www.chattanoogagas.com.

About Southern Company Gas

Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company.  Southern Company Gas serves approximately 4.6 million natural gas utility customers through its regulated distribution companies in seven states and more than 1 million retail customers through its companies that market natural gas and related home services. Other nonutility businesses include investments in interstate pipelines, asset management for natural gas wholesale customers and ownership and operation of natural gas storage facilities. For more information, visit Southern Company Gas at southerncompanygas.com.

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Media Contacts
Mekka Parish
Office: 404.584.4165 | Mobile: 404.387.8067 | msparish@southernco.com