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Chattanooga Gas Provides Energy Assistance Resources

Update: 3/18/2020 3 p.m.

Our customers’ wellbeing is central to every decision we make at Chattanooga Gas, especially as the impacts of the coronavirus (COVID-19) on our communities continue to unfold. We are in consultation with the Public Utility Commission and are extending the decision to suspend service disconnections until April 13 to ensure that those who can’t pay their bills or whose jobs are affected by COVID-19 do not face the added hardship of interruption of services. We are assessing the needs of our communities on an ongoing basis to make sure we’re providing all the support we can, and when normal billing resumes, we will work with our customers to help them handle past-due obligations in a manageable way. In the meantime, we remind customers to visit chattanoogagas.com to learn more about financial assistance or payment programs available.


Chattanooga, Tenn.
– March 14, 2020 – In recognition that the evolving landscape surrounding the new coronavirus (COVID-19) may cause financial hardship for customers impacted by employment changes or business slowdown, Chattanooga Gas has voluntarily suspended service disconnections for nonpayment for seven days as the company assesses the best path for moving forward for its customers. This suspension will apply to both residential and commercial customers.

“We understand that now, more than ever, our services play a critical role in our communities,” said Bryan Batson, president of Chattanooga Gas. “We stand with the Tennessee Public Utility Commission in our commitment to ensuring that every family and company in our community has the fuel they need to continue heating their homes, cooking their food, taking warm showers and running their businesses.”

Chattanooga Gas offers programs and tools that can help customers take control of their energy bills, including:

  • Chattanooga Gas’ Budget Payment Plan can help even out the highs and lows of natural gas costs throughout the year by allowing customers to pay a consistent amount every month for a 12-month period, making household budgeting a little easier. The Budget Payment Plan is a free service for Chattanooga Gas customers.
  • Our Energy Conservation Program offers ideas and tools to help customers save energy and money. We provide the education, resources and financial rebates customers need to make energy use in their homes efficient and affordable. For energy-saving tips visit https://chattanoogagas.com/residential/energy-savings/conservation-tips.
Additionally, Chattanooga Gas reminds residential customers of energy assistance options available to support those impacted as a result of the COVID-19 emergency. The following local community agencies can help customers who may be experiencing personal financial strain resulting from the pandemic:

  • LIHEAP
    The Low-Income Home Energy Assistance Program is a federally funded energy assistance program that helps low- and fixed-income families meet their energy needs during the heating season. Funds still may be available for those who qualify based on several factors including fuel type, geographic region, household size and income. A list of locations where customers in the Tennessee area can apply for LIHEAP can be found at chattanoogagas.com
  • Warm Neighbors
    This supplemental program that provides a one-time annual grant to qualified residential customers is funded through direct contributions from CGC employees and customers who make donations via their monthly natural gas bill payment. To apply, customers in Hamilton County can contact United Way at 423-265-8000. Customers in Bradley County can contact The Caring Place at 423-472-4414.
  • United Way
    Dial 211 for Tennessee’s United Way Human Services hotline. United Way personnel are trained to help you and can provide phone numbers and addresses of the most convenient places to seek assistance. 
  • Credit Counseling
    If you or someone you know is having trouble paying bills, reach out to ClearPoint, a national, nonprofit credit counseling agency at 800-251-2227 (866-559-8198 for Spanish) or visit ClearPoint’s website.
For more information about each of these programs or help managing natural gas costs, please visit chattanoogagas.com.

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About Chattanooga Gas
Chattanooga Gas is one of four natural gas distribution companies of Southern Company Gas, a wholly owned subsidiary of Southern Company (NYSE: SO). Chattanooga Gas provides retail natural gas sales and transportation services to approximately 66,000 customers in Hamilton and Bradley counties in southeast Tennessee. The Chattanooga Gas service area includes the communities of Chattanooga, Cleveland, Red Bank, East Ridge, Lookout Mountain and Signal Mountain. For more information, please see chattanoogagas.com.

About Southern Company Gas

Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 700,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines, asset management for natural gas wholesale customers and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com.

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Media Contact:
Mekka Parish
Media Line: 404-584-4165 | Mobile: 404-387-8067 | msparish@southernco.com