Energy Assistance Programs for Residential Customers
You deserve peace of mind when it comes to paying your bill. If you or someone you know is worried about making or missing a payment, there are available energy assistance programs, grants and agencies to help.
Chattanooga Gas Shield of Warmth Program
The Chattanooga Gas Shield of Warmth program offers bill payment assistance grants and basic needs support to eligible Chattanooga Gas customers.
Seniors 65 and older and veterans are also eligible for additional grants.
To learn more about the eligibility requirements, contact The Salvation Army of Chattanooga at 423-305-6200 or visit their website.
La Paz Chattanooga – Bradley County customers
La Paz Chattanooga serves the Hispanic-Latino community in Bradley County, including to offer bill payment assistance grants to eligible Chattanooga Gas customers.
To learn more about eligibility requirements for a grant, contact La Paz Chattanooga at 423-624-8414 or visit their website.
LIHEAP
The Low Income Home Energy Assistance Program (LIHEAP) helps eligible customers pay for their heating service through grants that do not need to be repaid.
Open enrollment starts first working day in October through September or until funds are exhausted.
A list of community action agencies and general eligibility requirements are available here.
United Way of Greater Chattanooga – Hamilton County customers
Individuals or families looking for resources and information on emergency shelter, food, clothing or financial assistance can contact 211, United Way’s resource and referral line through the methods below:
- Dial 2-1-1, 423-265-8000, or toll free at 1-866-921-3035
- Text your zip code to 898-211 to start a text chat
- Email us at 211staff@uwchatt.org.
Chattanooga Gas Warm Neighbors Program
A program funded by direct contributions from Chattanooga Gas employees and customers to provide qualifying households with monetary relief for their natural gas bills.
To apply for this program, customers in Hamilton County can contact United Way of Greater Chattanooga at 423-265-8000 and customers in Bradley County can contact The Caring Place at 423-472-4414.
Want to make a donation to Warm Neighbors? You can do so by adding $1, $2, $5, $10, $15 or $20 to your Chattanooga Gas bill payment.
United Way of the Ocoee Region – Bradley County customers
Dial 2-1-1, 423-800-8008, or toll free at 1-866-921-3035
Heating Assistance for the Elderly
Whether you need assistance paying your natural gas bills or are just looking for more information about the benefits of natural gas, you can find more information by contacting the resources below.
Resources for the Elderly
- Chattanooga Gas Customer Care
866.643.4168
chattanoogagas.com
- Statewide Assistance
Low Income Home Energy Assistance Program (LIHEAP), administered by Chattanooga
Human Services; operates July through June
866.921.3035
- Bradley-Cleveland Community Services Agency
155 6th Street, SE
Cleveland, TN 37320
423.479.4111
Serving Bradley County
- Family Children Services Hamilton County
501 West 12th Street
Chattanooga, TN 37402
423.643.6421
Serving Hamilton County
- Southeast Tennessee Human Resource Agency
312 Resource Road
Dunlap, TN 37327
423.949.2191
Serving Bledsoe, Grundy, Marion, McMinn, Meigs, Polk, Rhea, & Sequatchie Counties
- Ladies of Charity
Greater Good Thrift Store
423.624.3222
- Northside Neighborhood House
423.267.2217
nnhouse.org
- Metropolitan Ministries
423.624.9654
metropolitanministries.org
- The Salvation Army
423.305.6200
csarmy.org
Are you past due on your bill?
A payment arrangement can give you more time to pay your bill, bring your bill current and help you avoid a possible service disconnection, even if applying for a bill payment assistance grant. Check your eligibility via My Account. Once you set up a payment arrangement:
- You’ll pay your monthly payment arrangement amount for your past-due balance and your monthly current bill amount each month.
- You’ll be eligible to enroll in the Budget Plan, if desired, to help you avoid unpredictable bills from month to month.
Credit Counseling
If you or someone you know is having trouble paying bills, reach out to ClearPoint, a national, nonprofit credit counseling agency at 800.251.2227 (866.559.8198 for Spanish) or visit ClearPoint’s website. (Usted puede visitar la versión del español Idioma del sitio haciendo clic aquí.)
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